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Long Island man upset vehicle damaged on ferry and claim denied

Paul Rideout says his Ford 150 truck was damaged when he was guided into a railing while boarding the Hazel McIsaac ferry between Long Island and Pilley's Island last June.
Paul Rideout says his Ford 150 truck was damaged when he was guided into a railing while boarding the Hazel McIsaac ferry between Long Island and Pilley's Island last June. - Submitted

Province says claim investigated and denied

LONG ISLAND, NL — Paul Rideout of Long Island says he was not happy when his truck was damaged last year boarding the ferry accessing his hometown, but has been even more frustrated with how he has been dealt with by the province since.

Rideout said he was boarding the Hazel McIsaac, as is required for the trip from the isolated island on which he lives and Pilley’s Island accessing the insular Green Bay area, last June when the incident occurred. He claimed the staff member guiding him directed him into a railing, and his Ford F150 was damaged in the process.

This is the damage Paul Rdeout says was caused when he claims to have been guided into a railing when boarding the Hazel McIsaac ferry last June.
This is the damage Paul Rdeout says was caused when he claims to have been guided into a railing when boarding the Hazel McIsaac ferry last June.

 

Ferry staff accepted responsibility at the time, he said, and he filed the appropriate paperwork following the incident. He expected to be compensated for the damages, which he says was appraised at $2,200.

Nearly 10 months later, he has not been compensated. His truck is still not fixed. He has two areas of damage near the door, he says, and the part where the railing struck the vehicle is cut right through.

Despite claims he made numerous calls to provincial departments and officials, Rideout says he has been unable to even find out the status of his claim.

“I am trying to see what they are doing and they haven’t even give me whether I can get her fixed or no,” he said.

Rideout says he contacted Baie Verte-Green Bay MHA Brian Warr, and that an official informed him the claim was denied and that Rideout had been informed. The Long Island man says he was never contacted.

The Nor’wester inquired as well. The Department of Transportation and Works says the report in this case was evaluated and denied.

The Hazel McIsaac ferry travels between Long Island/Little Bay Islands and Pilley's Island.
The Hazel McIsaac ferry travels between Long Island/Little Bay Islands and Pilley's Island.

 

“In the event a passenger’s vehicle sustains damage on board a provincial ferry, an incident report is completed and reviewed by officials to determine necessary follow up,” a spokesperson for the department stated. “This includes assessment by the Department of Finance to determine whether an insurance claim can be made.”

Rideout is not happy with the decision.

“I don’t know what to do,” he said. “I guess they can wreck vehicles all they want and get away with it.”

He is still baffled as to why he was never contacted.

“I am pissed off with all of it,” he said. “I didn’t want to let them off with it because it is a lot of damage. I hope at least people will see what they did and what happened. At least people will know.”

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